Terms and Conditions
Purchases and Online Security
You can purchase the items securely by credit or debit card on our website. For your protection, we do not store any financial details (credit card or debit card) on our servers. Alternatively, you can also pay by using Paypal. VAT is included in the price and delivery is an additional charge. Please ensure that all the details you supply are correct. This includes card details, delivery addresses and contact details. These details are protected on our server by Thwate SSL. We cannot accept responsibility for transactions that are not completed due to incorrect customer information.
Note: The dimensions of the cotton and PVC UFK bags are as listed in their product descriptions. If choose to build your own kit we will pack it for you. However, depending on the size of your orders, some items will be packaged separately.
Method of Delivery
You may chose either a Royal Mail Service Recorded Delivery or a 1 - 2 Business Day Courier at the Checkout stage of your order process.The cost of delivery will vary according to the shipping method chosen by you. Your order will be dispatched no later than the following business day. (Business days are Monday through Friday excluding UK public holidays) If you have not received your item within a reasonable timeframe, please email us at customersupport@ultimatefestivalkit.com and we will investigate urgently on your behalf and resolve as appropriate.
Substitutions
Whenever possible, items will be as shown on the website. At times a substitution may be necessary due to supply issues, but the replacement item will be of a similar description and value.
Returns/Cancellations
If you are unhappy with any item supplied by the Ultimate Festival Kit please email us at customersupport@ultimatefestivalkit.com within 7 days and we will endeavour to make it right, either with a refund or by supplying a replacement item. If a refund is due, you will receive payment no later than 14 days after the initial issue was raised.
Feedback
We are receptive to feedback as it helps us to improve our product and our service. If you have any questions, comments, or concerns regarding any of our products or service please contact us at feedback@ultimatefestivalkit.com.
Data Protection
When you purchase from our website, your name, address and phone number are the only pieces of information we store on our servers and are protected by Thwate SSL. We will not pass your details to a third party for marketing or any other purposes. Your privacy is important to us. We may contact you occasionally regarding special offers but if you would prefer not to receive these emails please let us know and you will be removed from the list.
Customer Service Contact
Please contact us at customersupport@ultimatefestivalkit.com for any query you have outside of the information posted here. We will respond to you no later than 24 hours of your contact. We'll be happy to assist in any way we can.
If you would like to contact us by post, please send all correspondance to The Ultimate Festival Company, Bowens Farm, Pounds Bridge Lane, Penshurst, Kent TN11 8AJ. If your enquiry is urgent, please contact us on 07771333528.
None of the above affects your statutory rights.
