Terms and Conditions

Purchases and Online Security

You can purchase the items securely by credit or debit card on our website. For your protection, we do not store any financial details (credit card or debit card) on our servers. Alternatively, you can also pay by using Paypal. VAT is included in the price and delivery is an additional charge. Please ensure that all the details you supply are correct. This includes card details, delivery addresses and contact details. These details are protected on our server by Thwate SSL. We cannot accept responsibility for transactions that are not completed due to incorrect customer information.

Note: The dimensions of the cotton and PVC UFK bags are as listed in their product descriptions. If choose to build your own kit we will pack it for you. However, depending on the size of your orders, some items will be packaged separately.

Method of Delivery

You may chose either a Royal Mail Service or a 48 Hour Courier at the Checkout stage of your order process.The cost of delivery will vary according to the shipping method chosen by you. if you have placed your order by 12:00pm Monday to Friday, it will be posted the same day. Any orders placed after 12:00pm will be posted the next business day. Unless you have chosen recorded delivery or 48 Hour Courier, we have no way of tracking your item once it has been posted. If you have not received your item within a reasonable timeframe, please email us at customersupport@ultimatefestivalkit.com and we will try to assist you.

IMPORTANT NOTICE

Due to the continuing Royal Mail strikes, we cannot be responsible for delayed or missing 1st and 2nd class post. We can only track orders that have been sent by Special Delivery and courier service. In the event that your order does not arrive within a reasonable timeframe, please check your local sorting sorting office to make sure that your parcel isn’t being held there for you. If you have any questions or concerns, please email us at sales@ultimatefestivalkit.com and we will try to help you out any way we can.

Substitutions

Whenever possible, items will be as shown on the website. At times a substitution may be necessary due to supply issues, but the replacement item will be of a similar description and value.

Returns/Cancellations

If you are unhappy with any item supplied by the Ultimate Festival Kit please email us at customersupport@ultimatefestivalkit.com within 7 days and we will endeavour to make it right, either with a refund or by supplying a replacement item. If a refund is due, you will receive payment no later than 14 days after the initial issue was raised.

Feedback

We are receptive to feedback as it helps us to improve our product and our service. If you have any questions, comments, or concerns regarding any of our products or service please contact us at feedback@ultimatefestivalkit.com.

Data Protection

When you purchase from our website, your name, address and phone number are the only pieces of information we store on our servers and are protected by Thwate SSL. We will not pass your details to a third party for marketing or any other purposes. Your privacy is important to us. We may contact you occasionally regarding special offers but if you would prefer not to receive these emails please let us know and you will be removed from the list.

Customer Service Contact

Please contact us at customersupport@ultimatefestivalkit.com for any query you have outside of the information posted here. We will respond to you no later than 24 hours of your contact. We'll be happy to assist in any way we can.

If you would like to contact us by post, please send all correspondance to Jade Dynamics Ltd, 7A Lennard Road, London, SE20 7LT. If your enquiry is urgent, please contact us on 0751 573 1683.

None of the above affects your statutory rights.